Security
How FairBank Escrow keeps a deal safe.
Escrow works because a neutral party holds the value and only lets it go when the terms are met. Here is exactly how FairBank Escrow does that: where the money sits, who checks a release, how a disagreement is settled, and what happens to the information you submit.
How funds are held and segregated
FairBank Escrow holds the funds at stake apart from the deal itself, in our own bank and crypto accounts. While a deal is open, the money sits in escrow, and neither party can pull it out from under the other. The funds only move when a member of our staff sets a status by hand.
Before a deal is marked Funded, we confirm the value has actually arrived, the wire in the bank account or the coin in the crypto account. The seller can see that the funds are there without being able to take them, and the buyer cannot claw them back once they are held. For a crypto to crypto swap, both legs are held and released together, so no one has to send first and hope.
What a reviewer checks before a release
Every release gets a final human check. When a deal is cleared, it does not pay out automatically; it moves to Pending Review and waits for a FairBank Escrow reviewer. This is a deliberate gate so that nobody records a release by accident.
The reviewer confirms that the terms both parties described have been met, that the funds on hand match the deal, and that no dispute is open. They can approve the release, or hold it with an internal note if something still needs checking. The funds stay held until the reviewer approves, and the approval is written to the deal history with the time it happened.
How disputes are handled
While the funds are held, either party can open a dispute from the status page using their reference number and the email they submitted with. They write a plain statement of what went wrong and can attach a supporting file. Opening a dispute pauses the deal, so nothing releases while it is open.
Both parties can add evidence while the dispute is open, so a reviewer sees each side. A FairBank Escrow reviewer weighs the evidence and decides one of two outcomes: release the funds to the seller, or refund the buyer. That decision is a human judgment, the same way a traditional escrow agent settles a disagreement, and it closes the deal.
How your information is handled
You take part without an account. When you submit, you give your name, email, phone, the deal type, a description, the value, and the counterparty's email. We use that information to match the two sides, to run the deal, and to let you look it up. Your reference number plus the email you submitted with is what proves you are a party to a deal.
We do not sell your information or use it for advertising. Access to a deal is limited to the two parties and to FairBank Escrow staff working the deal. The full privacy policy, which will set out retention and your choices in detail, is in preparation on the privacy page.